for hand blended grain incenses, magickal oils,
ritual baths, bath potions and all your magickal
and ritual supplies

Conditions of Use

General Terms and Conditions

Shipping rates
All shipping charges are clearly stated before you confirm your order.
Shipping charges are calculated based on the total weight of your order, regardless of the number of items you purchase.

Royal Mail Industrial Action (September - December 2022)

As you may be aware, Royal Mail are planning industrial action on multiple dates between September and December 2022. This will inevitably cause ongoing delays in deliveries and collections until the end of the year.

To avoid your orders getting caught up in the inevitable backlog of post, we will be sending all orders by Evri, RoyalMail24, or other courier.

For more information on Royal Mail's planned industrial action go to: Royal Mail Latest News
We dispatch all orders within 2 working days of receiving payment.
Once your order has been completed, you will be sent an email confirming that your order is on it's way.

Deliveries outside of the UK
Eloise Kirlan is not responsible for any taxes or customs handling fees or delays to deliveries due to customs handling.
Customs charges are the responsibility of the customer.
Before ordering, please check that goods are allowed into the country in question especially if the item contains herbs, e.g. hand blended incenses and ritual bath sachets.
Once your order has been completed, you will be sent an email confirming that your order is on it's way.

Returns Procedures & Refunds
All items have a 7 day money back guarantee if you are not completely satisfied.
If you need to return an item, you must first notify us by email within 7 days of delivery to obtain a returns number and instructions for return. Items must be returned unused, in original packaging, and in saleable condition within 7 days of receipt.
Refunds will only be issued upon receipt of the item. We do not refund postage costs nor do we pay for the return postage to us if you have simply changed your mind about a purchase. You are advised to send returned items by recorded delivery. Shipping charges will only be refunded if an item is faulty.

Privacy Policy
Eloise Kirlan respects your privacy and all information gathered by us is kept in strict confidence. We are committed to protecting your privacy and we do not share customer information including email or postal mail address with any third party. It is not our policy to spam nor do we send unwanted postal mail. You will only receive emails from us directly relating to your order. We only send our newsletter to people who have signed up for it. You can unsubscribe at any time. Placing an order with us does NOT automatically subscribe you to our newsletter.
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